You can submit any number of tickets to us and it will be answered in a sequence one by one. We do not limit the admin work time and offer UNLIMITED Server Management 24/7/365.

Yes we do monitor your servers 24/7/365. We monitor HTTP service on multiple global locations and this is the core feature of this plan. We will see that there is no downtime experienced for our clients and if at all anyone experiences any downtime it will have a resolve quickly but will be based on the complexity of the issue.

We have carefully planned to offer the service at such low costs keeping our customers in mind as customers are the asset to us. We shun heavier costs unlike our competitors as we opt to serve the customers within their capability and above all we have highly skilled techs who can resolve any issues in a quick pace of time which is deemed to be highly profitable for our customers. Though we offer our services for such a low cost our services will be of Top quality.

We are Pvt Ltd Company who are into this business for over 6 years now. Right now our support includes Top Web Hosting Companies and Datacenters around the globe. Our dedication to the work has earned us great position among our competitors and importantly the customers who were with us in the beginning are still with us. We have our actual address and phone numbers listed in our website.

Yes we support for every issue starting from simple to the complex as our techs are highly capable to give a resolve no matter whatever the issue it may be but might vary in time as part of resolution based on the complexity of the issue.

No we do not offer any One time Service. Our Monthly cost is affordable, you can signup for month if you require one time service.

No we do not provide any Proactive Updates as we do not want to enter in the live servers of the Customers which most commonly many of the customers wont accept or don't like. Also any updates that are new cannot be applied immediately as we might require time to get the updates from the respective developers.

Yes we do provide periodic updates as we want our customers to be aware of the necessary available resources as part of updates from time to time. We have this updates flashed in our Customer Portal where every client can look for the respective updates that is available.

Our response time is 20 mins (Twenty Minutes) for all tickets, since the tech seat is dedicated you will receive quick response to the tickets. We also provide an resolution time of 4 hours (Four Hours) for all tickets. Resolution time is defined as the time elapsed between the actual reporting of the problem and the resolution of the problem. Resolution times may vary based on the complexity of the issues and the number of active tickets on the helpdesk.

Yes we can install 3rd party software like CPanel such as RVSkin, Fantastico, ImageMagick, GD, Mailscanner, ClamAV, PostgreSQL, Tomcat JSP, etc. But we will not install any 3rd party software like Shoutcast, SiteStudio, Coldfusion, Billing software, etc....

We do not offer trial periods but we offer a 100% unconditional money back guarantee for the first Month of service. If you are not completely satisfied, simply request a refund within the first Month of Service, and we'll gladly do so. Server Migrations are not included in money back guarantee.

We do not offer any Phone or IM support but we can assist you via phone for any general enquiries or sales enquiries. All other support requests are to be submitted via our helpdesk support system.

We do not store any Password Information in Live Servers. The information that you have given is 100% safe and secure as we will be storing all the confidential in a local encrypted system where only authorised associates of our company are allowed to operate.

No we can't give any guarantee against server hacking as there cannot be any such guarantee given by anybody. This is simply because servers are open to many freewares which might at sometime be the cause of hacking. Importantly we can give security to your server which can have the resistant capacity against hacking. This system might protect your server from being badly affected.

No, no & no.