We also have Junior techs or Level 1 Support technicians, who are Computer graduates with adequate knowledge in Linux/Windows and has over 1+ Years experience.

They are capable of handling tasks listed below.

• Server Monitoring
• Answering Technical support queries in desk as well as live chat
• Setting File permissions
• Setting User Previleges
• Account migration
• Restarting services
• Co-ordinating with Sales and Billing while handling Technical Support
• Clearing Log files
• Checking disk quota
• Basic level of trouble shooting and escalating the issue to higher level if needed
• Contacting DataCenter on emergencies
• Control Panel Admnistration
• Control panel issues(Almost all basic issues that do not require SSH login for the tasks)

Soft skills:

Our Junior techs are instructed or educated to adapt a very soft and polite nature while communicating with customers, When it comes in the form of a issue or any technical query that you are facing with.